Frequently Asked Questions
Everything you need to know about your Creality Falcon laser engraving journey.
What is the typical shipping timeframe for my order?
Orders are generally processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days via our regional warehouses.
Do you offer technical support for laser engraver assembly?
Yes, every Creality Falcon machine comes with a detailed user manual and video tutorials. Our technical support team is also available via email to assist with any assembly or software calibration queries.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. If the product is defective, please contact our support team within 7 days of delivery for a replacement or repair.
Which materials are compatible with Creality Falcon laser engravers?
Our machines are designed to work with a wide range of materials including wood, acrylic, leather, bamboo, rubber, and certain coated metals. Compatibility depends on the specific wattage of your laser module.
Does my purchase include a warranty?
Yes, all Creality Falcon laser engravers come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and structured installment plans through our financing partners at checkout.